What Happened
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What Happened is a feature you enable on the general tab in the main setup and logs detailed information about every call. The information is helpful in diagnosing problems because it clearly tells you precisely why Call Soft did or did not do something. The log is a simple text file and shows the time elapsed since the call started and what happened at that time.  
 
To access the log simply right click on a call in your incoming call history list and select "What Happened".  
 
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This is some important information you will derive from the log.  
·Why a call was answered on a particular ring.  
·Why a particular greeting or mailbox was used.  
·Why a notification was sent or more importantly not sent.  
·Why entering a sequence of tones did or did not do what you wanted.  
·If using distinctive ring why a certain ring pattern was or was not used.  
·Why a call ended.  
 
The text that appears in the log can be found in the notes.ini file in Call Soft folder.  
 
Here is a sample What Happened log.  
 
 
MM:SS Minutes and Seconds elapsed since call started.  
        
 
00:00 Call Started at 11/22/2005 1:27:41 PM  
00:00             Playing ring sound "Personal Sounds\ring.wav"  
00:00             Ring 1 currently set to answer on 3  
00:01             Got caller ID from the modem. The raw name and number is ""WIRELESS CALLE @ 17138778567".  
00:01       
          Now that we have a name and number associated with this call""WIRELESS CALLE @ 713-877-8567"  
          we need to see if they are in the phonebook.  
          If they are we may need to change the ring to answer on,  
          play or say something special etc.  
          This is also where we would speak the caller's name assuming the option is enabled in the main setup.  
            
00:01             This caller IS in the phonebook under the name "Ralph's Cell @ 713-877-8567".  
00:01             The caller's phonebook entry says to answer on the default ring which is 3.  
00:01             Will NOT say the caller's name because the option is either OFF or not specified. Check the ring tab in the main settings.  
00:05             Got caller ID from the modem. The raw name and number is ""WIRELESS C @ 17138778567".  
00:05       
          Now that we have a name and number associated with this call""WIRELESS C @ 713-877-8567"  
          we need to see if they are in the phonebook.  
          If they are we may need to change the ring to answer on,  
          play or say something special etc.  
          This is also where we would speak the caller's name assuming the option is enabled in the main setup.  
            
00:05             This caller IS in the phonebook under the name "Ralph's Cell @ 713-877-8567".  
00:05             The caller's phonebook entry says to answer on the default ring which is 3.  
00:05             Will NOT say the caller's name because the option is either OFF or not specified. Check the ring tab in the main settings.  
00:06             Playing ring sound "Personal Sounds\ring.wav"  
00:06             Ring 2 currently set to answer on 3  
00:18           
              Call Soft did not answer this call. The caller may have hung up before Call Soft was able to answer.  
              Will execute the notifications in the mailbox assigned to the caller(if one).  
              If the caller has not been assigned to a specific mailbox then the notifications  
              in the default mailbox(the top level active one) will be executed.  
                
00:18           
              Now we are examining the call before moving on.  
              We will remove silence, normalize and backup the message(if one exists and set to do so).  
              We will also determine if notifications need to be sent.  
                
00:18             No message was recorded so we don't need to remove silence or normalize.  
00:18           
              Checking to see if any notifications need to be sent.  
                
00:18             Notify regardless of who is calling is ON in mailbox "Main Mailbox" so unless  
                  an abort option is set and at least one method is defined  
                  we should send a notification.  
00:18           
              No notifications will be sent.  
              This is probably because there are no notification methods set in the mailbox.  
              Make sure there is a method checked in the mailbox properties notification tab methods sub tab.