| For questions not answered here send us an E-mail at: callsoft@mycallsoft.com
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| If Call Soft has NEVER worked with your PC
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| Click the "Will this modem work" button on the general tab in setup.
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| If the answer is "No" to either "Is a voice modem" or "can play and record messages" the problem is either:
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| A. Your modem is not a voice modem. To verify this, perform the Hyper Terminal test. If you receive "ERROR" when trying to enable caller ID your modem is probably not a voice modem.
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| B. You do not have the proper drivers installed.
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| Drivers Drivers Drivers why why why?
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| A necessary evil but is the one critical element that can make or break Call Soft. Windows XP will appear to be able to use your modem without the manufacture's drivers. However, this is only true for data e.g. when you use it to connect to the Internet. The voice features of the modem need the manufactures drivers. If you don't have the original drivers on disk you can get them from the manufactures Web site. More.
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| If your wondering why Call Soft did or did not do something check the "What Happened" log.
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| Troubleshooting problems with:
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| · | Modem (can't connect to it, always disconnects etc.)
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| · | Playing greetings or recording messages
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| · | Caller ID
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| · | Speakerphone
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| · | Faxing
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| · | Speech
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| · | Other
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| If you are having trouble getting Call Soft to work with your modem and are now exhausted or angry, consider getting one the known good modems we have profiled at www.mycallsoft.com/callsoft/modems.html.
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| Sometimes spending $25 for a new modem is money well spent and time saved.
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| If you can't find XP drivers you might be able to use Windows 2000 drivers see this URL for more information:
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| http://www.mycallsoft.com/callsoft/xp.html
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| Debug mode. Help us help you:
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| If Call Soft is not working correctly, there is a feature that allows you to put the application into debug mode. In debug mode Call Soft will log important information and become very strict in error reporting. We are interested in the logged data e.g. the text in the debug window and any error messages that might appear when it's open.
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