| The messages setup is where you define global settings that effect ring to answer on and playing or recording a message. The actual greetings your callers hear and messages they leave are defined per mailbox e.g. right click on mailbox and select properties. See mailbox properties for more information.
|
|
|
|
|
|
| This is where you specify what ring you want Call Soft to answer on. Simply select the number from the list. Ring 1 is not present because caller id does not arrive until after the first ring. If you need to have the phone answered at different times based on time of day or date, select Time Schedules from the list.
|
|
|
| For more details on time schedules click here.
|
|
|
| When the phone rings this is how a ring schedule will be chosen:
|
| 1. | Specific Date schedules are examined first. If one is found and is active for this day and time it will be used.
|
| 2. | If no Specific Date schedule was found, the first Every Day schedule active for this day and time will be used.
|
3. If no schedule was found (holes  ) Call Soft will answer on ring 4.
|
|
|
|
|
|
|
|
| Message Options:
|
| · | Normalize messages:
|
| Some modems record at a low volume. There is no direct way to adjust the recording volume of your modem. This, of course, makes it difficult to hear caller's messages, especially if you are checking them from another phone. If this option is checked Call Soft will automatically adjust the message to it's maximum volume after taking the message.
|
| · | When deleting message/faxes use Windows recycle bin:
|
| All voice and fax messages are kept in Call Soft's messages folder (c:\program files\call soft\messages). When you remove a message from the incoming call list normally the message would be permanently deleted from disk. If this option is ON the message (.wav file) or fax (.tif file) will be move to the Windows recycle bin. The advantage is you can undelete the file if necessary. If you do restore the file Call Soft will not know you have done this so the message will not show up again in the incoming call history list. So it's up to you to do something with the file.
|
| · | Make a copy of all messages:
|
| To copy all voice and fax messages to a specific folder, immediately after receiving them, check this option. To specify where you want the backups to go, click the "Setup" button to define where you want the messages copied to. For voice messages, you have the option to save them in MP3 format.
|
| · | Toll Saver:
|
| If on and you have at least 1 message Call Soft will answer the phone upon getting Call ID information or the second ring, whichever comes first.
|
|
|
| Silence detection:
|
| Some modems will not properly detect when a caller has hung up so some other method (silence detection) is needed.
|
| When this option is ON, Call Soft will try and detect when a caller has finished leaving a message. Call Soft does this by listening for an extended period of silence (timeout setting). For example, you could specify 480 seconds for your maximum record time, but if a caller leaves a 30 second message Call Soft will detect the caller has hung up (silence on the line) and end the recording.
|
|
|
| You can adjust the silence sensitivity by moving the slide switch. By moving this switch up or down, Call Soft will be better able to detect if someone is talking. You don't want it to be too sensitive, otherwise Call Soft may never detect silence, thus always recording for the maximum time. You can see the silence detection in progress when a caller is leaving a message. See the messenger window for more information.
|
| Note: It is normal to have about 10 seconds of silence at the end of any message.
|
|
|
| Timeout:
|
| Call Soft will assume the caller has finished leaving a message after detecting silence for this many seconds. Default value is 7.
|
|
|
| Auto fax and recording conversation
|
| Enabling any option in this group will cause Call Soft to answer EVERY call.
|
|
|
| Listen for fax tone:
|
| Say for example you answer the phone only to hear a fax tone. You have two choices, either run to Call Soft and click the answer button or hang up and loose the fax. If you choose this option, Call Soft will pick up the line and eavesdrop on your conversation. If a fax tone is detected Call Soft will begin receiving the fax and you can hangup. If no fax tone is detected Call Soft will hangup in 15 seconds.
|
| Record my conversation:
|
| If, when the phone rings, you answer NOT using Call Soft (another extension etc) select this option to have Call Soft pick up the line and begin recording your conversation. You must also tell Call Soft what mailbox to put the recorded conversation into. Call Soft will record the conversation using the settings defined in that mailbox i.e. maximum record time, silence detection and notification.
|
| Ring threshold:
|
| Default value is 6. This is the time Call Soft will wait after the last ring to begin recording the conversation or listen for the fax tone. There are typically 3 seconds between rings. If there are more than "Ring Threshold" seconds Call Soft will assume the following and begin recording:
|
| A. There is not going to be another ring
|
| B. Someone has picked up another extension and is talking.
|
| For example: Say the "Ring threshold" is set to 5 and the phone rings: RING <3 seconds> RING <3 seconds> RING <5 seconds> start recording now.
|
| Important Note: You MUST make sure this value is GREATER than the amount of time between normal rings (normally 3 seconds), otherwise Call Soft will answer the phone prematurely and start recording. You don't want to set it too long because the modem will assume the call is disconnected and force Call Soft to hang up.
|
|
|
| See Also:
|
| · | Mailbox properties
|
| · | General
|
| · | Dialing
|
| · | Speech
|
| · | Fax
|
| · | System
|
| · | Message backup
|