Mailboxes

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For mailbox properties click here.

Call Soft revolves around the concept of a mailbox tree. The mailbox tree is made up of 1 or more mailboxes. A mailbox can have sub mailboxes and those

sub mailboxes can have sub mailboxes etc.

There is always at least one mailbox, the main greeting. This will be the head waters into your mailbox tree and will contain the greeting your callers will hear.

Mailboxes can be used:

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For storing messages your callers leave.

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To route calls based on time or caller ID.

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To convey information to a caller e.g. press 1 for this or 2 for that.

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As a link to another mailbox.

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As a dumping ground for faxes, recorded conversations etc.

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To invoke a remote option.

Examples showing the use of mailboxes:

Example 1. One mailbox called main greeting. Your caller's simply are greeted with the greeting defined in this mailbox and simply leave a message. The message will show up in the incoming call history.

Example 2. One main greeting and two sub mailboxes. This allows the caller to leave a message for either James or Rheamy. You could also allow the main greeting to take a message giving the caller a third option to leave a message both.

Example 3. A real mailbox tree used by a property management company. The mailbox tree is designed to allow a resident to call in, get office hours, additional information or report a maintenance or security problem. If the problem is an emergency the appropriate maintenance or security people are notified.